Important Member Alert: Wawa Data Breach

Wawa locations were found to have undergone a major data breach between March 4, 2019 and December 12, 2019 due to malware and anyone who used a card during this time period at any Wawa location may be at risk.

Chris Gheysens, CEO of Wawa – released the following statement about the data breach:  “I am very sorry to share with you that Wawa has experienced a data security incident.  Our information security team discovered malware on Wawa payment processing servers on December 10, 2019, and contained it by December 12, 2019.  This malware affected customer payment card information used at potentially all Wawa locations beginning at different points in time after March 4, 2019 and until it was contained.  At this time, we believe this malware no longer poses a risk to Wawa customers using payment cards at Wawa, and this malware never posed a risk to our ATM cash machines. Debit card PIN numbers, credit card CVV2 numbers, other PIN numbers, and driver’s license information used to verify age restricted purchases were not affected by this malware.  If you did not use a payment card at a Wawa in-store payment terminal or fuel dispenser during the relevant time frame, your information was not affected by this malware.  At this time, we are not aware of any unauthorized use of any payment card information as a result of this incident.”

  • View the entire alert message from Wawa’s CEO here.

If you visited any Wawa location during this time period and used a First Financial card, we urge you to monitor your First Financial account.  You can visit a branch location to replace your debit card, or contact our Member Relationship Center at 732.312.1500 to have a new Debit Card ordered due to suspicious activity on your account.  For First Financial credit cards, please call 866.820.3808 to receive a replacement card.

Enroll your First Financial Debit Card in Visa Purchase Alerts – you’ll get an email each time your Debit Card is used over an amount you set, when your card is used outside the country, or when your card is used to make a purchase online or over the phone.

As always, First Financial continues to monitor our member accounts for suspicious activity. If you have any additional questions or concerns, please give us a call at 732.312.1500 or email us at info@firstffcu.com.

Scam Alert: Caller ID Spoofing

Scammers are using fake caller ID information to trick you into thinking they’re someone who can be trusted. The practice is called caller ID spoofing, and scammers can basically fake anyone’s phone number and allow you to think they are a representative from a company.

There are even reports that scammers are spoofing the FTC’s Consumer Response Center phone number (877-382-4357). But don’t let that stop you from reporting scammers — it’s still safe to call the FTC Consumer Response Center, and it’s also safe to report scammers online.

If you’ve submitted a report or request to the FTC’s Consumer Response Center, the FTC might call you for additional information. But they won’t call you from 877-382-4357. And the FTC will never ask for money or for sensitive information such as your Social Security Number, date of birth, or bank account information.

Scammers are constantly picking new phone numbers to spoof. Here are a few tips for staying ahead of scammers and their unexpected calls:

  • If you get a strange call from a government phone number, hang up. If you want to check it out, visit the official (.gov) website for contact information.
  • Don’t give out or confirm your personal or financial information to someone who calls.
  • Don’t wire money or send money using a reloadable card. In fact, never pay someone who calls out of the blue, even if the name or number on the caller ID looks legit.
  • Feeling pressured to act immediately? Hang up. That’s a sure sign of a scam.

If you’ve gotten a call from a scammer, with or without fake caller ID information, report it to the FTC.

If at anytime you feel any of your First Financial accounts may have been compromised in a similar scam, contact our Member Relationship Center right away at 732.312.1500. If your First Financial credit or debit cards were compromised in a scam, call the 24/7 toll-free number on the back of your card to report the incident and replace your card. Remember that First Financial will never call and ask you for any sensitive information over the phone. All important phone numbers for members can be found on our website: https://www.firstffcu.com/contact-us.htm

Article Source: https://www.consumer.ftc.gov/blog/2017/10/call-877-382-4357-hang?utm_source=govdelivery