Category Archives: Business Advice

Protect Your Business from an Email Compromise Scam

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Email keeps your business moving. You use it to talk with employees, work with vendors, approve purchases and manage payments. Scammers know it too, and they build their scams around that trust.

Business email compromise or BEC, is a scam where criminals send messages that appear to come from a trusted source, then use that trust to get you to send money or share sensitive information.

According to the FBI, these scams take on many forms. You might receive what looks like an updated invoice from a longtime vendor. An employee might get an urgent request that seems to come from a company executive. A scammer might even insert themselves into an existing conversation about a payment or invoice.

The message may seem legitimate initially. Knowing the warning signs can help safeguard your business.

Understand How Business Email Compromise Works

Business email compromise succeeds because scammers make their messages look familiar. They may create an email address or website that closely resembles a legitimate one, sometimes changing only a letter or two. They may also use phishing emails to gain access to company accounts, calendars, or other information that makes a future scam more convincing.

The FBI also warns that criminals can use malicious software to access legitimate email conversations about billing and invoices. That access lets them time fraudulent payment requests to fit naturally into an existing conversation.

A suspicious email will not always come from someone you have never heard of. It may appear to come from someone or a company you work with regularly.

Look Closely Before You Click or Pay

Small details can reveal a fraudulent message. Before responding to an unexpected email, look closely at the sender’s full email address, any URLs in the message, and the spelling throughout. Scammers often utilize small changes that are easy to miss when you are moving quickly.

Be especially cautious with messages asking you to:

  • Change an account number or payment method
  • Send a wire transfer or other payment
  • Purchase gift cards
  • Update or verify account information
  • Open an unexpected attachment
  • Act immediately or keep the request confidential

Urgency should slow you down, not speed you up. The FBI advises extra caution whenever someone pressures you to act quickly.

Verify Payment Changes Another Way

One of the most important steps your business can take is verifying changes involving money independently.

If a vendor emails new payment instructions, or someone requests an unusual purchase or transfer, do not rely on the email alone. Contact the person or business using a phone number you already have on file, not one included in the message.

Make that extra verification step part of your normal process. It helps employees feel comfortable slowing down, even when a request appears to come from a manager, executive, or longtime business partner.

Protect Your Business Accounts

Good account security adds another layer of protection. Enable multi-factor authentication (MFA) on all accounts that support it. This adds an extra verification step during login, rather than relying only on a password.

Be careful about the information you and your employees share publicly too. Personal details posted online or on social media can give scammers what they need to guess passwords, answer security questions, or make a fraudulent message look more convincing.

When an unsolicited email or text asks you to update or verify your account information, do not click the link. Go directly to the company’s website or contact the company using information you already trust.

Be Careful with Attachments

Treat an unexpected attachment with the same scrutiny as an unexpected payment request. Avoid opening attachments from people you don’t know, and stay cautious even when a familiar contact forwards one. If something feels off, confirm with the sender before opening it.

A quick check takes a few minutes. Recovering from a fraudulent payment or a compromised business account can take much longer.

If You Think Your Business Has Been Targeted, Act Quickly

If you believe your business sent money because of a business email compromise scam, contact your financial institution right away.

Report business email compromise scams to the FBI’s Internet Crime Complaint Center at IC3.gov as well.

Even if a suspicious email does not lead to a payment, use it as a chance to review what happened and make sure everyone involved knows what to watch for next time.

If you believe your First Financial business account has been targeted in a BEC scam, contact us directly at 732-312-1500.

A Few Extra Minutes Can Protect Your Business

Email is an essential business tool, but convenience should not replace verification. Take a closer look whenever a request involves money, account information, or an unexpected change in procedure. Verify unusual requests through a separate communication method, protect your accounts with multi-factor authentication, and stay cautious when someone pressures you to act immediately.

When something doesn’t look or feel right, slowing down and confirming the request is one of the simplest ways to protect your business. For more on the tactics scammers are using right now, visit the Important Alerts & Scams page of our First Scoop Blog.

Business Financial Health Check

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Running a business keeps you busy, and it’s easy for the day-to-day to take priority over the numbers behind the scenes. However, small financial issues can grow into bigger ones if they go unchecked. Instead of a list of warning signs to watch for, ask yourself these questions. If any of them give you pause, that’s your cue to take a closer look before a minor gap turns into something bigger.

Questions to Consider

1. Do I actually know if I’m profitable?

What it means: Not being able to say with confidence whether last month was a good one financially, or which of your products or services actually makes money, is more common than most small business owners realize. Being busy and being profitable are two different things, and it helps to know which one you’re looking at.

What helps: Set up a simple monthly profit and loss snapshot – even a basic spreadsheet works, so you’re looking at real numbers instead of a general impression. Revisit it on the same day each month so it becomes a habit.

2. Does my cash flow feel unpredictable?

What it means: Some ups and downs are normal, especially for seasonal businesses. Regularly being flush one month and scrambling the next with no clear pattern, usually means your cash flow could use a closer look. Consistent negative cash flow specifically means your core operations aren’t generating enough to cover your costs, which is useful to know sooner rather than later.

What helps: Build a simple cash flow forecast a few months out so surprises are rarer. Setting aside a small reserve during strong months also gives you breathing room during the slower ones.

3. Is my revenue growing without my account balance catching up?

What it means: Growing sales should eventually show up in your account. When they don’t, something in between – like pricing, expenses, or how quickly customers are paying you, usually explains the gap. It’s one of the more common patterns to run into, and also one of the easiest to miss when things otherwise seem to be going well.

What helps: Check your accounts receivables first. Slow paying customers may often be the quiet culprit. From there, take a look at whether your expenses have crept up alongside your growth.

4. Am I leaning on credit for everyday expenses?

What it means: Using a line of credit or business credit card to manage a seasonal slow patch or to jump on a timely opportunity is a normal part of running a business. It’s a different story when that credit is covering routine costs like payroll, rent or supplier invoices month after month, which usually means your day-to-day revenue and expenses aren’t quite in sync.

What helps: Track how often you’re dipping into credit for routine costs versus one-off business needs. If it’s becoming routine, it’s worth digging into why rather than just paying down the balance and moving on.

5. Are my margins shrinking even though sales look fine?

What it means: Steady sales while your profit shrinks is one of the easier warning signs to miss, since the top-line number on your statements can look perfectly fine. A declining gross margin usually points to rising material or supplier costs, while a declining net margin often points to operational expenses creeping up faster than revenue.

What helps: Pull apart your cost structure line by line, rather than relying on a general sense that things feel tighter. Revisit your pricing periodically too, since rising costs don’t always make their way into pricing automatically.

6. Does tax season always feel like a scramble?

What it means: If you’re gathering receipts and reconstructing records every spring, your books likely aren’t being kept up year-round. That scramble usually costs more than it needs to, in both time and missed deductions.

What helps: Keep your business and personal finances in separate accounts so your records are cleaner from the start, and set a recurring time each month to reconcile transactions instead of catching up all at once come tax time.

7. Am I losing more customers than I’m gaining?

What it means: Financial health isn’t only about the numbers on a spreadsheet, it’s also about the relationships behind them. If you’re spending heavily to bring in new customers but struggling to keep the ones you already have, that’s worth taking seriously – since acquiring a new customer typically costs far more than retaining an existing one.

What helps: Check in with customers regularly, whether through a quick survey or by simply asking for feedback. Small issues are much easier to fix before they turn into lost business.

8. If I sell products, am I always either overstocked or out of inventory?

What it means: Inventory problems are often a quieter sign of financial strain for product-based businesses. Money tied up in unsold inventory isn’t available for anything else, while frequent stockouts can mean lost sales and frustrated customers. If you’re regularly overordering some items while running out of others, it may be less about the ordering itself and more about not having a clear enough view of your numbers to forecast demand accurately.

What helps: Track your inventory turnover, not just what’s on the shelf. If certain items consistently sit unsold while others run out, use that pattern to adjust your ordering rather than restocking everything the same way each time.

What Good Business Financial Health Should Look Like

A business in good financial health can usually forecast its cash flow with reasonable accuracy a few months out, pay down debt according to a plan rather than reacting, and has a cash reserve that covers at least a month or two of expenses. If most of that sounds familiar, an occasional rough month isn’t a red flag. The goal isn’t to eliminate every fluctuation – since some ups and downs are a normal part of running any business, but to notice if a temporary dip turns into a sustained pattern.

Where to Start

Gather your last three to six months of bank statements and look for patterns. Even that basic review, done consistently – can surface issues long before they become urgent. From there, pick one habit to build rather than trying to fix everything at once. A monthly 15 minute review of your numbers, a small automatic transfer into a reserve account, or a recurring reminder to check your accounts receivables can each make a real difference on their own. None of these signs means your business is in trouble all by itself. What matters most is whether you’re checking in often enough to catch a pattern before it becomes a crisis.

Looking for convenient business banking options? Explore our business checking and savings accounts, or stop into your local First Financial branch.

*A First Financial membership is available to anyone who lives, works, worships, volunteers or attends school in Monmouth or Ocean Counties. A $5 deposit in a base savings account is required for credit union membership prior to opening any other account. Other terms & conditions may apply, see credit union for details.

How Much Cash Should Your Business Have on Hand?

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Business revenue and available cash are not the same thing. Your company may have strong sales and still struggle to cover payroll, rent, or an urgent repair. A dedicated cash reserve can help your business continue meeting essential obligations when money comes in later than expected or an unplanned expense arises.

How Much Should You Keep in Reserve?

A common starting point is enough cash to cover three to six months of essential operating expenses. That range is a guideline, not a universal rule. The right amount depends on your business model, revenue patterns, payment cycles, staffing, and fixed costs.

A business with reliable monthly revenue and quick customer payments may need a different reserve than a seasonal company that regularly waits 60 or 90 days for invoices to be paid. Your goal should reflect how money moves through your business, not an arbitrary number.

Which Expenses Should Your Reserve Cover?

Start by identifying the costs your business must pay to keep operating. These may include:

  • Employee payroll and benefits
  • Rent or mortgage payments
  • Utilities, insurance, and required licenses
  • Essential inventory, supplies, and vendor payments
  • Required loan or business credit card payments
  • Software, technology, and professional services
  • Equipment maintenance and repair
  • The business owner’s regular compensation

Separate essential expenses from costs you could pause or reduce. That distinction gives you a more realistic estimate of the minimum your business needs each month.

How to Calculate a Starting Goal

  1. Review a Full Year of Expenses

Look at the previous 12 months to capture costs that do not occur every month, such as annual insurance premiums, licensing fees, tax payments, or seasonal inventory purchases.

  1. Calculate Average Essential Monthly Costs

Add your essential operating expenses for the year and divide the total by 12. For example, if essential expenses total $240,000, your average monthly operating cost is $20,000.

  1. Select a Coverage Target

Multiply that monthly amount by the number of months you want the reserve to cover. Using the example above, a three month reserve would be $60,000 and a six month reserve would be $120,000.

Factors That May Change Your Target

Revenue Consistency: Seasonal sales, project-based work or large month-to-month changes can create longer gaps between income and expenses. Reviewing prior cash flow patterns can help you prepare for slower periods.

Customer Payment Timing: If customers routinely pay on longer terms, your reserve may need to cover several weeks of operating costs while invoices remain outstanding. Track how long it actually takes to collect payments, not just the terms shown on your invoices.

Payroll and Fixed Overhead: Businesses with employees, leased space, or other significant fixed costs may use cash more quickly than businesses with flexible overhead. You’ll also want to include any owner compensation so the estimate reflects the true cost of operating the company.

Essential Equipment and Concentrated Revenue: Consider what it would cost to repair equipment your business cannot operate without. You may also need a larger cushion if one customer provides a significant portion of your revenue.

Practical Ways to Build Your Reserve

  • Create a specific reserve goal and include contributions in your monthly budget.
  • Transfer a set dollar amount or percentage of revenue on a consistent schedule.
  • Send invoices promptly and follow up on overdue balances.
  • Review recurring expenses and redirect unnecessary costs into savings.
  • Keep reserve funds separate from the account used for everyday purchases.
  • Set guidelines for when the reserve can be used and how it will be replenished.

Review as Your Business Changes

Revisit your reserve goal when you hire employees, add equipment, or experience changes in customer payment timing. A reserve that worked two years ago, may not reflect today’s operating costs.

A separate deposit account can make your reserve easier to track while keeping the funds accessible. If your business is local to Monmouth or Ocean Counties, learn more about First Financial Business Savings Accounts, call 732-312-1500 to speak with a member of our team, or visit a local branch.

*A First Financial membership is available to anyone who lives, works, worships, volunteers or attends school in Monmouth or Ocean Counties. A $5 deposit in a base savings account is required for credit union membership prior to opening any other account. Other terms & conditions may apply, see credit union for details.

Article Sources: Capital One | PNC

Business Loan vs. Business Line of Credit: What’s the Difference?

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Running a business often requires access to funding. Whether you’re purchasing equipment, expanding your operations or managing seasonal cash flow fluctuations – having the right financing solution can help you achieve your business goals.

Two of the most common business financing options are business loans and business lines of credit. Understanding these funding options can help business owners make informed financial decisions. While both provide access to capital, they work differently and are designed to support different business needs.

Understanding the differences can help you choose the financing option that’s right for your business.

Key Takeaway

Business loans are typically best for large planned purchases, while business lines of credit are often used to manage cash flow and ongoing expenses.

What is a Business Loan?

A business loan provides a lump sum of money that is repaid over a set period of time through fixed monthly payments.

Common uses for a business loan include:

  • Purchasing equipment or vehicles
  • Renovating or expanding a facility
  • Investing in new technology
  • Opening a new location
  • Funding a large project or initiative

Benefits of a Business Loan

  • Predictable monthly payments
  • Fixed repayment schedule
  • Ideal for large, one-time expenses
  • Easier business budgeting and financial planning

What is a Business Line of Credit?

A business line of credit, sometimes referred to as a business credit line – provides access to a predetermined credit limit that you can draw from as needed. Unlike a business loan, you don’t receive all the funds upfront. Instead, you borrow only what you need when you need it. Many business lines of credit are revolving, meaning funds become available again as balances are repaid.

A business line of credit can be useful for:

  • Managing cash flow fluctuations
  • Covering payroll during slower periods
  • Purchasing inventory throughout the year and supporting effective inventory management
  • Handling unexpected operating expenses
  • Taking advantage of short-term business opportunities

Benefits of a Business Line of Credit

  • Flexible access to funds
  • Borrow only what you need
  • Interest is typically charged only on the amount borrowed
  • Helpful for managing ongoing expenses and working capital needs

Can You Have Both?

Yes. Many successful businesses use a combination of financing solutions. For example, a business may use a loan to purchase equipment while maintaining a line of credit for day-to-day cash flow management. The right solution depends on your business goals, financial situation, and future plans.

How to Choose the Right Financing Option

Before applying for financing, ask yourself the following questions:

  • Do I need funding for a specific project or purchase?
  • Will my funding needs be ongoing or occasional?
  • How important are predictable monthly payments?
  • Do I need immediate access to all the funds?
  • How will this financing support my business goals?

Answering these questions can help you determine which financing option aligns best with your business needs.

Partner With First Financial

Every business is unique, and financing needs can change as your business grows. At First Financial, we’re committed to helping businesses find financial solutions that support long-term success. Our team can help you explore available financing options and determine which solution may be right for your business goals.*

Choosing between a business loan and a business line of credit ultimately comes down to how your business plans to use the funds. Businesses with defined, one-time expenses often benefit from the predictability of a loan, while businesses seeking flexibility may find a line of credit better suited to their needs.

Contact us today to learn more about our business loan solutions and resources designed to support long-term business success.

*A First Financial business account is required to obtain a business loan. A $5 deposit in a Base Savings Account is required to establish membership prior to opening any other account/loan. A First Financial membership is available to anyone who lives, works, worships, volunteers or attends school in Monmouth or Ocean Counties. Other terms and conditions may apply, see credit union for details.

How to Read and Understand a Business Credit Report

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If you run a small business, your credit report matters more than you may realize. Whether you’re applying for financing, negotiating with vendors, or planning for growth – your business credit profile can make a difference.

The good news? Business credit reports are easier to understand once you know what to look for. At First Financial, we believe small business owners should feel confident when making financial decisions. Here’s a closer look at what’s included in a business credit report, why it matters, and how you can strengthen your company’s credit profile over time.

What is a Business Credit Report?

A business credit report is a financial snapshot of your company. Credit reporting agencies collect information about your business’ payment history, debt obligations, public records, and financial activity. Lenders, suppliers, insurance companies, and even potential business partners may review your credit report before deciding to work with your company.

Unlike personal credit reports, business credit reports are often publicly accessible. That means maintaining a healthy business profile can help strengthen your reputation in addition to improving borrowing opportunities.

What Information Appears on a Business Credit Report?

While each reporting agency formats differently, most business credit reports include similar categories of information.

Business Information:

  • Business name and address
  • Industry classification
  • Years in operation
  • Number of employees
  • Ownership information

It’s important to review this section regularly to ensure your business information is accurate and current.

Payment History: Payment history is one of the most important parts of your report. It shows how consistently your business pays loans, credit cards, suppliers, and vendors. Late payments can negatively affect your score, while a strong history of on-time payments can help improve it.

Credit Utilization: Credit utilization measures how much of your available business credit you are currently using. High balances relative to your available credit may signal financial strain to lenders. Keeping balances manageable can help demonstrate responsible credit management.

Public Records:

  • Tax liens
  • Judgments
  • Collections
  • Bankruptcies

These items can significantly impact your business credit profile and may remain on the report for years.

Credit Inquiries: When lenders or vendors review your business credit file, inquiries may appear on your report. Too many credit applications within a short period of time can sometimes raise concerns about financial stability.

How Business Credit Scores Work

Business credit scores are different from personal credit scores. Depending on the reporting agency, scores may use different scales and scoring models. In many cases, higher scores indicate a lower lending risk.

Generally, business credit scores are influenced by factors such as:

  • Payment history
  • Outstanding debt
  • Length of credit history
  • Industry risk
  • Public records
  • Credit usage trends

Because scoring models vary, it’s a good idea to focus less on chasing a perfect number and more on maintaining healthy financial business habits overall.

Why Monitoring Your Business Credit Matters

Checking your own business credit report does not typically hurt your score. Reviewing your report regularly can help you:

  • Catch errors or outdated information
  • Identify signs of fraud or unauthorized accounts
  • Track improvements over time
  • Prepare before applying for financing

Monitoring your report can also help you spot any issues early.

Tips for Building Strong Business Credit

Building business credit takes time, but consistent habits can make a major difference.

Separate business and personal finances: Open accounts in your business’ name whenever possible. Using dedicated business accounts can help establish an independent credit profile for your company.

Pay bills on time: Consistent, on-time payments remains one of the most effective ways to strengthen business credit. Even small recurring expenses can contribute positively when vendors report payment activity.

Work with vendors who report payments: Not every supplier reports payment history to business credit bureaus. Ask vendors if they report trade activity, as this can help strengthen your profile.

Keep debt manageable: Avoid maxing out business credit lines whenever possible. Responsible borrowing habits can improve how lenders view your business.

Review reports regularly: Mistakes happen. Reviewing your report periodically allows you to dispute inaccuracies and keep your business information up to date.

Strong Business Credit Can Support Long-Term Growth

A healthy business credit profile may help your company qualify for better financing options, stronger vendor relationships, and improved borrowing terms in the future. Understanding your business credit report is an important step toward making informed financial decisions and positioning your business for long-term success.

If you’re exploring business banking options for your Monmouth or Ocean County NJ business, First Financial offers personalized solutions designed to help local businesses grow with confidence. Reach out to us today.

Cybersecurity Basics for Small Businesses

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In today’s digital world, cybersecurity isn’t just an IT issue – it’s a business essential. Small businesses are increasingly targeted by cybercriminals, often because they have fewer protections in place. With a few smart practices, you can significantly reduce your risk.

Why Cybersecurity Matters for Small Businesses

Many small business owners assume hackers only go after large corporations, but that’s not always the case. Cybercriminals look for easy entry points, and smaller organizations can be more vulnerable.

Even a single data breach can lead to:

  • Financial loss
  • Operational disruption
  • Damage to your reputation
  • Loss of customer trust

That’s why building strong cybersecurity habits is critical to protecting your business and your customers.

1. Protect Your Devices and Data

Start with your everyday tools.

  • Keep software up to date: Regular updates fix security vulnerabilities and should be set to automatic whenever possible.
  • Back up important files: Store backups offline or in the cloud so you can recover quickly if something goes wrong.
  • Use passwords on all devices: Laptops, phones, and tablets should always be secured.

Think of this as your first line of defense, keeping your systems current and your data recoverable.

2. Strengthen Access with Passwords and Authentication

Weak passwords are one of the most common entry points for cyberattacks.

  • Use strong passwords (at least 12 characters with a mix of letters, numbers, and symbols).
  • Never reuse passwords across accounts.
  • Enable multi-factor authentication (MFA) for sensitive systems.

MFA adds an extra layer of protection, like a one-time code sent to your phone – making it much harder for others to gain access.

3. Secure Your Network

Your internet connection is a gateway into your business, so it needs to be protected.

  • Change default router names and passwords.
  • Use WPA2 or WPA3 encryption on your Wi-Fi network.
  • Turn off remote access unless absolutely necessary.

If employees work remotely, consider using a secure VPN connection to keep data protected.

4. Train Your Employees

Your team plays a major role in keeping your business secure.

  • Teach employees how to recognize phishing emails and suspicious links.
  • Provide regular cybersecurity training and updates.
  • Encourage safe browsing and password practices.

Even the best systems can be compromised by human error, so awareness is key.

5. Limit Access to Sensitive Information

Not every employee needs access to everything.

  • Restrict access based on roles and responsibilities.
  • Regularly review who has access to critical systems.
  • Remove access promptly when roles change.

This reduces the risk of both accidental and intentional data exposure.

6. Encrypt Sensitive Information

Encryption protects your data, even if it’s intercepted or stolen.

  • Encrypt laptops, mobile devices, and storage systems.
  • Protect customer and financial data both in storage and during transmission.

This ensures sensitive information stays unreadable to unauthorized users.

7. Make Cybersecurity Part of Your Daily Operations

Cybersecurity isn’t a one-time setup, it should be part of your ongoing business practices.

  • Create a data breach response plan.
  • Regularly review and update your security measures.
  • Monitor systems for unusual activity.

Having a plan in place can help your business respond quickly and minimize damage if an incident occurs.

Cybersecurity Doesn’t Have to Be Overwhelming

Cybersecurity may feel overwhelming, but starting with the basics can make a big difference. By protecting your devices, training your team, and building strong habits – you can safeguard your business from costly cyber threats.

At First Financial, we’re committed to helping our business members stay secure and financially strong. Whether you’re managing day-to-day operations or planning for growth, taking steps to protect your data is one of the smartest investments you can make in your business.

Learn more about protecting your private data and common scams on our First Scoop Blog. If you notice any unusual activity on any of your First Financial accounts, contact us right away.