A canceled flight or last-minute schedule change can leave you scrambling for help. Scammers know travelers are stressed and looking for a fast solution, so they have been known to create fake airline customer service numbers that appear in online searches, advertisements and deceptive websites.

The person who answers may sound professional, use the airline’s name and ask for details that seem connected to your reservation. Before you share personal information or make a payment, take a moment to confirm that you have reached the airline through an official channel.

How the Scam Works

The scam often begins when a traveler searches online for an airline’s phone number after a delay, cancellation or booking problem. A fraudulent number may appear near the top of the results, including in a sponsored listing. The traveler calls and reaches someone pretending to represent the airline.

The scammer may ask for your booking confirmation, credit or debit card number, passport details or other personal information. They might claim you need to pay a fee immediately to rebook your flight, protect your seat or receive a refund. Some scammers also direct travelers to a fake website or ask them to download software that gives the scammer remote access to a phone or computer.

Watch for These Warning Signs

• The representative may pressure you to pay immediately or tells you that your reservation will be lost if you don’t.
• You are asked to pay by gift card, wire transfer, cryptocurrency or a peer-to-peer payment app.
• The caller requests your online banking password, PIN or one-time security code.
• You are told to download an app or remote-access software, so the representative can “help.”
• The person cannot confirm basic reservation details, but continues asking you for sensitive information.
• The website address is misspelled, contains extra words or does not match the airline’s official domain.

A legitimate airline may need information to confirm your reservation and may charge a valid fare difference or service fee. The key is to verify that you are communicating with the airline before sharing information or approving a payment.

How to Contact an Airline Safely

Use the Airline’s Official App or Website: Open the airline’s mobile app or type its known website address directly into your browser. Avoid clicking a search advertisement simply because it appears first.

Check Your Travel Documents: Your confirmation email, boarding pass or original booking receipt will typically include verified contact details. Be cautious with messages that arrive unexpectedly and direct you to a new phone number or link.

Ask for Help at the Airport: When you are already at the airport, visit the airline’s customer service desk or ask a uniformed employee where to get assistance.

Be Careful on Social Media: Scammers also create fake airline profiles and contact travelers who post publicly about delays or cancellations. Do not move the conversation to a private message or share reservation details until you verify the account through the airline’s official website.

What to Do if You Shared Information

End the conversation and contact the airline through a verified channel. If you provided financial information or approved a suspicious payment, act quickly.

1. Contact your financial institution or card issuer and explain what happened.
2. Lock or turn off the affected card and review recent transactions.
3. Change compromised passwords from a trusted device and enable multifactor authentication.
4. Report unauthorized activity and keep copies of related messages, receipts and call details.
5. Consider a fraud alert or credit freeze if you exposed sensitive information.

First Financial members can use First Financial Wallet to lock eligible First Financial cards, set transaction controls, and dispute transactions.* You can also review our fraud prevention guide and additional identity theft information in our online resources, or visit the Important Alerts & Scams section of our First Scoop blog to stay up to date on the latest scams.

If you notice suspicious activity involving a First Financial account, call 732-312-1500 or visit your local branch. A few minutes spent verifying contact information can help keep a frustrating travel problem from becoming a financial one.

*Data rates may apply. Check with your mobile phone carrier for details. First Financial Wallet is available through the First Financial Mobile App and Online Banking.

Article Sources: Consumer Affairs | Federal Trade Commission