Online Banking, Bill Pay & Mobile Banking Seminar Summary


This past month we held our very first “How to Use Online Banking, Bill Pay and Mobile Banking” seminar to inform our members about the main features and benefits of Online Banking. The seminar included personal tutorials of how to navigate and utilize these banking services while teaching the various options and tools available to our members.

Below is some information about using First Financial’s Online Banking, Bill Pay and Mobile Banking services.

Online Banking:

  • It is accessible anywhere Internet access is available – 24/7 and it’s free!
  • Go green and sign up for e-statements
  • View account history and check your balances
  • Apply for a loan and also make payments
  • Set up e-mail and phone alerts
  • Schedule future transfers and make quick online transfers between accounts
  • Re-order checks
  • Get information on products & services
  • Check imaging

Bill Pay:

  • Available 24/7 where you can set up your payees, schedule your payments and set up bill reminders
  • Bill pay is free as long as 3 bills are paid through Bill Payment each month, otherwise a $6 monthly fee applies
  • View payment history and account statements
  • Tranfer funds between your accounts

Mobile Banking:

  • Available anytime, anywhere with any web-enabled mobile device, using either a smart phone or cell phone
  • Access your balance and available credit lines
  • Make transfers between accounts and view transaction history
  • Receive security and balance alerts on your phone
  • Monitor changes to your account at anytime
  • Send secure messages to Member Services
Here are some frequently asked questions provided by our members that you may have yourself:

Q.  How do I log into Online Banking if I forget my password?

A.  Enter your User ID and then click on the “Forgot Password” box and click Log In. This will allow you to change your password by following the security prompts.

Q.  Why am I locked out of Online Banking?

A.  After (3) unsuccessful login attempts, the system automatically locks the account. The member cannot unlock themselves and must contact First Financial (866.750.0100) or the 24/7 member support line (866.820.2870) to have the account unlocked.

Q.  What is a “Secure Access Code” and why do I need it?

A.  A “Secure Access Code” is a six digit code that is requested by the user to be delivered to their secure point of contact when they forget their password or wish to change. A “Secure Access Code” is also required with their “First Time” log in and when they register their computer.

HINT:  A “Secure Access Code” is only valid for 10 minutes. If it is not used during this time, it will expire and new one will need to be requested.

Q. I would like to change my User ID.  How do I do this?

A.  Log into Online Banking.  Scroll to the bottom of the page and under the “Preferences” tab, click on the “Security” link and click on the “Login ID” tab.  Enter your new login ID and submit your change.

Q.  I have more than one account with the Credit Union, how do I link them together?

A.  When logged into Online Banking you may click on the “Add/Remove Account Request” link which is located under the “Services” tab.

Q.  Why didn’t my online transfer get processed?

A.  The transaction was probably never approved and is sitting in “Draft Status.”  When a transfer is done by using the “Funds Transfer” link under the “Transaction” heading, the member must “Approve” the transfer or it will not be processed.

Q. What if I need assistance with Bill Pay after hours?

A. For 24/7 toll free Bill Pay Assistance, call 866.837.8930.

Visit our previous blog post for our step-by-step Online Banking Demo for further instructions. If you have any other questions, feel free to call us at 866.750.0100 or e-mail us at



Mobile Banking and 11 Ways to Protect Yourself

Mobile Banking and 11 Ways to Protect Yourself 

These days a cell phone is so much more than a cell phone. I start my day with my smart phone as its alarm wakes me up in the morning followed by my pill reminder application which reminds me to take my vitamins. When I need to know how to get to a venue, I flip to my smart phone’s navigator, and when I want to know where I can find the lowest gas prices around, well, I have an app for that too. Among all of these smart phone luxuries, one of the things that comes especially in handy is my Mobile Banking. I like to refer to my smart phone as “my mini computer” and like “big” computers run security risks especially while performing Mobile Banking, so do all of those “mini computers” out there. With that being said, being aware of potential risks associated with Mobile Banking are sure-fire ways to protect yourself and your bank account while still taking advantage of the convenience Mobile Banking offers.

11 Tips to Protect Yourself and
Your Bank Account While Using Mobile Banking
courtesy of The Credit Union National Association

1. Download signed applications only from a trusted source.
2. Android users: Do not enable Android’s “install from unknown sources” features.
3. Password protect your mobile phone!
4. Never store usernames and passwords on your mobile phone.
5. Keep the mobile phone with you or secure the device when not in use.
6. Frequently delete text messages received from the credit union, especially if they contain confidential information.
7. Notify the credit union or carrier immediately if your mobile phone is lost or stolen so that it can be deactivated (Call First Financial at 866.750.0100 or send a secure message through Online Banking to disable your mobile banking logon.)
8. Do not modify the mobile phone as it may disable important security features.
9. Install antivirus software.
10. Check account activity frequently and notify the credit union of any unauthorized transactions.
11. Adopt safe practices as you would using your personal computers, which include not opening attachments or clicking on links contained in email received from unfamiliar sources.

First Financial offers Free Mobile Banking. Visit our Mobile Banking webpage here to learn more about First Financial’s Free Mobile Banking.